Newly minted Avon president Sheri McCoy made her official debut this week as part of an earnings call and a shareholders’ meeting. She said her immediate agenda includes a global tour through key markets from now through June, including the U.S., Brazil, China, Mexico and Russia.
A friend of mine, a 20-year Avon representative who has earned the prestigious President’s Club honor, hopes she also visits close to home. Getting into the trenches with the representatives can help uncover firsthand the challenges faced and provide an opportunity to understand the direct-sell channel — a different animal than McCoy’s retail heritage. My friend, we’ll call her Elle, actually lives in proximity to McCoy and has seen changes over the past three years that make her business more difficult.
Elle works hard — anyone in town will joke about her “dropping off of books” at every restaurant, health club, dry cleaner and store in town. She has a wealth of frequent customers, and she’s the first to donate baskets of Avon products to causes in town. She’s the mom with the Skin-So-Soft when the bugs invade.
Her smooth sailing has been disrupted by changes in her shipment times and a compression of district managers. While she knows she could benefit from electronic ordering, she sticks to the hand-printed duplicate paperwork. But she’s open to learning the new digital world — with the proper training. Upon attending a product launch event with her, I was surprised just how much the representatives have to lay out, such as buying new items — not to mention the cash bar, which was a surprise to a beauty editor so often feted with free cocktails!
McCoy comes highly regarded and appears to know how much work lies ahead. Learning what it is like as an “Avon person” in the U.S. could probably prove universal in learning challenges faced across the globe. McCoy seems rooted in the real world of Avon consumers, said people who know both of the executives.
During the call earlier this week, McCoy appeared ready for the challenge.
“I am taking a fresh look at every aspect of the business, and stabilizing the business is my first and most urgent objective,” said McCoy, who joined Avon on April 23, after 30 years at Johnson & Johnson. Analysts seem pleased with her attack plan, especially once McCoy understands the peculiarities of the direct-sell channel.
That’s why Avon’s Elle is waiting for Sheri McCoy to call.
People, Places and Things
A few words with Joe Magnacca, president of daily living products and solutions for Walgreens. WWDBeautyNews: What’s the next big store opening for Walgreens?
Magnacca: Puerto Rico! It is a great market for us, and now we are bringing a great new store for consumers to experiment with products and actually play with beauty. We will have our expanded nails and fragrances. Fragrance is a huge market in Puerto Rico. WWDBeautyNews: How was NACDS annual?
Magnacca: It is a great meeting for us. We had a great gathering for meeting the retailers, and we kept busy every minute from there on. Our suppliers are excited about all of the moves at Walgreens. We have many opportunities for beauty companies.
There'll be no rest for those headed to Europe for men's, as Paris just closed the gap with Milan. According to a provisional calendar released by the Chambre Syndicale, Paris Men's Week will now open a day earlier on January 16. See new highlights on the official lineup on WWD.com. #wwdnews #wwdfashion (📷: @kukukuba)
BREAKING: Jonathan Saunders is leaving @DVF. The designer has resigned from his position as chief creative officer of Diane von Furstenberg, the company said in a statement on Friday. At the time of his hire, von Furstenberg said Saunders’ arrival symbolized and facilitated her stepping back from the day-to-day duties that occupy the work of a full-time creative director. The British designer joined DVF in May 2016 and was in charge of all product categories. #wwdnews
For @versace_official’s spring ad campaign, the brand emphasized the archival prints from the spring tribute collection dedicated to the late Gianni Versace. Closing out the show were five of Gianni’s favorite models: Cindy, Naomi, Carla, Helena, and Claudia. Bowing on December 18, the new campaign is yet another tribute to supermodel-dom as the images by Steven Meisel are fronted by @iamnaomicampbell, @cturlington, @gisele and more. #wwdfashion
Four-time Oscar-nominated actress Annette Bening has been waiting 20 years to play Gloria Graham in "Film Stars Don't Die in Liverpool," which will be released on December 29. The movie about Graham – a Hollywood star known for her controversial relationship with a younger Englishman named Peter Turner – is based off a memoir Turned wrote. "She felt vulnerable to him, because she loved him, she really did love him. And anyone that we really truly are in love with, we re vulnerable to in a very deep way," said Bening. Read our full interview with the modern icon of an actress on WWD.com. #wwdeye (📷: @ninebagatelles; Styled by @cristinaehrlich)
The crisp white button down: a staple that can be dressed up or down and accessorized throughout the decades. Here, on a Art Basel-goer in 2017 on the left and on the iconic Audrey Hepburn in “Roman Holiday” in 1953 on the right. #tbt #wwdfashion (📷: Andrew Morales)
Known for her work with @victoriassecret, 25-year-old model @georgiafowler is raising her profile in Hollywood. Fowler stars in @vincecamuto’s holiday campaign, which launched in partnership with “Pitch Perfect 3.” “Almost every shoot with Vince Camuto, I’ve had to face a fear…It was definitely a challenge. I’m so grateful for it, though. I’ve always wanted to be a pop star, so that was the perfect chance,” Fowler said. Head to WWD.com to read about Fowler’s experience modeling, including at the #VSFashionShow, and her relationship with Nick Jonas. #wwdeye (📷: @jilliansollazzo)
EXCLUSIVE: Huda Kattan just became the first beauty influencer to land a major beauty deal. Kattan's business, @hudabeauty, has received a minority investment from private equity firm TSG Consumer Partners. The brand, which industry sources say is on track to do $200 million in retail sales for 2017, will receive support on product, retail and geographic expansion through the deal. Get all the details on the deal and read @_a_collins' interview with Kattan on WWD.com. Link in bio. (📷: @jgreenery) #wwdbeauty #wwdnews
Peruvian model @juanaburga_official – who is known for walking the runways of @rodarte, @viviennewestwood and @torybuch – is making the move to the big screen with drama “Los Últimos.” The film premiered in Argentina in November and arrives in the U.S. and Europe in 2018. On making the switch from modeling to acting, Burga told WWD: “It’s a completely different thing – a lot of people think it’s similar or try to connect things, especially like getting used to the camera or being looked at all the time or playing these different characrers, but film is a completely different story.” #wwdeye (📷: @jgreenery)
London’s newly opened @designmuseum will look back on the life and work of Azzedine Alaïa in a show that the designer helped to curate before he died of heart failure last month. The retrospective, which Alaïa had worked on with Mark Wilson, chief curator of the @groningermuseum, will look at the impact of his work worldwide. The show, “Azzedine Alaïa: The Couturier,” will run from May 10 to October 7. Read more about the exhibit on WWD.com #wwdnews #wwdfashion (📷: @zefashioninsider)