The top 12 cosmetics and skin care brands ranked by customer loyalty.
New York-based Brand Keys Inc., a brand and customer loyalty research firm, has exclusively provided WWD with the top-ranked cosmetics and skin care brands from its 2008 Brand Keys Customer Loyalty Engagement Index. A total of 3,200 consumers, 18 to 65 years of age, were screened for being users of cosmetics (lips, eyes and/or face), and were asked which cosmetics brand they bought most recently. They were then asked to rank the brand on Brand Keys' four category loyalty and engagement drivers: how it makes them look and/or feel; the amount of trust they have in the brand and how much knowledge the brand has of the consumer; the level of innovation and if the brand provides the best care for the face and skin, and whether the brand has effortless application, is antiaging, revitalizes and transforms the consumer.
*1. MAYBELLINE Customer Loyalty Engagement Index Score: 128 "This brand does particularly well — and the values resonate: Maybelline ranked extraordinarily higher on making the consumer look and feel good. They're also ahead on effortless transformation. This is a very strong brand," said Robert Passikoff, president of Brand Keys Inc. In fact, the best-selling mascara on store shelves is Maybelline's Great Lash: Its bright pink-and-green packaging has been visible in drugstores for more than three decades. Coming this year is the brand's foray into minerals, a category that at mass totals about $80 million, WWD reported in December.
*2. MARY KAY Score: 128 Though Mary Kay isn't your typical mass brand found in a local Duane Reade, it has a loyal following — and it seems that alternative forms of marketing are helping out this 44-year-old direct seller of beauty products, based near Dallas. WWD reported in October that companies like Mary Kay, which employs consultants worldwide to sell its products, are recognizing the potential of putting a personal slant on their brands by using Facebook.com to promote their events and to share tips.
3. ESTEE LAUDER Score: 127 WWD reported this month that the New York-based Estée Lauder Cos. Inc. reported a 7.7 percent increase in second-quarter profits. Its global sprawl is helping to shield the beauty firm from a weakening U.S. market. By category for the entire company, makeup sales gained 15.4 percent to $827.3 million. Best-selling products for the brand itself include its Estée Lauder Signature Lipstick and its Resilience Lift Extreme cream. Passikoff said the brand's most notable strength, according to respondents: trust. "It ranks highest as a trusted brand over the other three key drivers," he said.
†4. LANCOME Score: 126 Last year, Lancôme said it had initiatives in place to shore up its treatment and fragrance businesses, while boosting its presence on the Internet. "The brand aims to reinforce its skin care offering with the relaunch of Rénergie Microlift, or Rénergie Morpholift as it's called in Europe, and bolster its best-selling Trésor fragrance with the unveiling of Kate Winslet as its spokeswoman," said WWD. In addition, the L'Oréal-owned brand has signed on actresses Juliette Binoche and Laura Morante to be the ambassadors of its Rénergie and Absolue skin care lines, respectively.
†5. CLINIQUE Score: 126 This Estée Lauder-owned brand ranks "highest on innovation," said Passikoff. "The value attached to this brand is its innovative nurturing: It's all about what it does to the consumer — it moisturizes well and provides the best care for their face, according to our respondents." The brand recently launched its Acne Solutions Clear Skin System. And last month, WWD reported that Clinique inked an agreement with global pharmaceutical giant Allergan, which will result in a specialized line of Clinique-branded products to be sold only in doctors' offices.
†6. L'OREAL Score: 126 "L'Oréal has done a wonderful job in communicating to their consumers — that's where this brand really stands out and is consistent with who they want to be," noted Passikoff. Last month, L'Oréal reported fourth-quarter 2007 sales hit 4.42 billion euros, or $6.41 billion at average exchange. Jean Paul Agon, L'Oréal's ceo, told analysts he expects the company's 2008 sales growth to come in at between 6 and 8 percent. Between 2009 and 2013, L'Oréal will renovate its headquarters in the Paris suburb of Clichy.
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