SHANGHAI — Several months ago, the manager of an American women’s wear brand launching e-commerce in China decided to visit the distribution center of a local third-party service logistics provider his company had hired.
What this manager discovered when he arrived was, he said, appalling. A video that he took of the warehouse shows piles of boxes strewn about on the floor with workers flinging orders that had been returned or were to be shipped out to customers onto the back of a truck. It was dirty. There was no security. Packages were bent, if not almost ripped open.
“I was completely disgusted,” said the manager, who requested anonymity out of concern speaking publicly about the experience might jeopardize business relationships in China. “They didn’t give a damn. They just tossed all of the boxes on the back of a truck. We have adjusted our packaging to suit the situation. That is the only thing we can do.”