By and and  on May 25, 2010

PARIS — During the luxury boom, Bernard Arnault liked to boast about the long lines snaking outside the Louis Vuitton flagship boutique on the Champs-Elysées here. More recently, however, the luxury titan expressed concern that customers in crowded Vuitton stores were not being served well enough, and vowed to invest more in improving the shopping experience.

“When people walk into a Louis Vuitton store, they should get the best service in the world,” Arnault told analysts at LVMH Moët Hennessy Louis Vuitton’s last results presentation.

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