Michael Kingston, AnnTaylor Stores Corp. senior vice president and chief information officer, recently took his SUV to the dealership where he leased it two years ago. While waiting for the service advisor, he helped himself to a decaf cappuccino and noticed one of the managers feverishly typing on a computer.
“I recognized him as the person who had, a couple of years back, leased me this vehicle,” Kingston recalled. “About a minute or so went by and he approached me, addressed me by my first name, asked me how Ann Taylor was doing, asked me how much we were investing in information technology this year, and how we were going to leverage social networking to improve our business model.
A Stella McCartney sketch of a custom dress made from protein-based silk in partnership with biotech lab Bolt Threads. The dress will be displayed at The Museum of Modern Art's upcoming design exhibition, "Items: Is Fashion Modern?"