By  on September 13, 2011

Neiman Marcus Inc., despite a fourth-quarter loss due to retiring debt and stiffening competition online, turned in a profitable year and is now putting more of its time and money into technology, “360-degree” marketing and service.

“We are really trying to make sure we are offering great customer service on a broader basis,” Neiman’s president and chief executive officer Karen Katz told WWD. “We’ve always been known for service with the 20 percent who know us and love us. Now we are changing the culture to be more inclusive.”

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