Nordstrom supplanted Kohl’s as the nation’s most popular fashion retailer and dominated the rankings for various attributes of the shopping experience in a survey of 4,000 consumers conducted by Market Force Information Inc.
As Nordstrom moved to the top spot and Kohl’s fell to second after first-place finishes in the two preceding surveys, Macy’s, Dillard’s and J.C. Penney maintained their respective third-, fourth- and fifth-place finishes. The TJX Cos. Inc.’s TJ Maxx division moved to sixth place from eighth, Gap Inc.’s Banana Republic division to seventh from 13th and Gap’s Old Navy unit to the eighth spot from ninth.
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