Nordstrom Inc. maintained its status as the nation’s favorite fashion retailer — with Kohl’s Corp. and Macy’s Inc. remaining a distant second and third — as value retailers made progress in Market Force Information Inc.’s year-end retail preference study.
In the survey of 6,821 U.S. and Canadian consumers, Nordstrom got top grades not only overall, but also in five of the eight specific categories probed by Market Force — atmosphere, return policy and associates who were helpful, friendly and knowledgeable. It also ranked fourth for its loyalty program — behind Kohl’s, Ascena Retail Group Inc.’s Dress Barn unit and Gap Inc.’s Banana Republic division — and fifth for its merchandise selection — behind Dress Barn, Ann Inc.’s Ann Taylor unit, Banana Republic and Dillard’s Inc.
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