By  on August 9, 2013

Daniela Rinaldi has built Harvey Nichols into a beauty powerhouse and witnessed firsthand the rapid evolution of the industry into a multichannel—and multiservice—business. Last year, she oversaw the opening of Beauty Bazaar in Liverpool, England, a stand-alone specialty store that offers products and services ranging from hair cuts and color to makeovers, injectable treatments, tanning—and champagne. Here, she reflects on what’s selling and why, and the importance of preserving the luxury experience and building an “ecosystem” around the consumer.


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