By  on November 5, 2012

Twice a year, the Macy’s Inc. board takes store tours, but along the route, chairman, president and chief executive officer Terry J. Lundgren tends to slip away.

“You can’t find him. He’s always standing on the side talking with a group of sales associates,” said Meyer Feldberg, dean emeritus of Columbia Business School and a member of the Macy’s board. “People like to be with Terry. He connects.”

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