A customer service study by StellaService suggests that brands might want to better educate the retailers that sell their merchandise.
The online service research firm chose two products each from four brands: Estée Lauder, Gucci, Lacoste and Lancôme. It also chose six department stores that sell the items selected for the study: Bloomingdale’s, Lord & Taylor, Macy’s, Neiman Marcus, Nordstrom and Saks Fifth Avenue.
Issa Rae stopped by WWD's NYC headquarters to talk about season two of "Insecure," which premieres this Sunday on HBO. Click link in bio for all the details. #wwdeye (📷: @jgreenery; Styled by @mayteallende)
A Stella McCartney sketch of a custom dress made from protein-based silk in partnership with biotech lab Bolt Threads. The dress will be displayed at The Museum of Modern Art's upcoming design exhibition, "Items: Is Fashion Modern?"