When it comes to digital media, forget the “one size fits all” approach.
Rachel Tipograph, global director, digital & social media at Gap Inc., who spoke on “Lo-Fi Brand Marketing,” told attendees that approach doesn’t work anymore.
“Multiple touches with consumers are what drives engagement,” she said.
Tipograph spoke about how consumer behavior has changed, and that pre-2011 the social Web was about what someone thought or was doing. Post-2011, the social Web is now about “visualizing how you want the world to see you and how you want to see the world.”
That has Gap spending a lot of time thinking about content, which it views as the “currency to the mobile social Web.”
Gap’s digital expert also noted that the shelf life at different sites is relatively short — just two hours on Twitter, two days on Vine and seven hours on Facebook. Shelf life is longer on YouTube at five days, and one week on Pinterest. At Tumblr, it’s forever, Tipograph said.
All that means a different approach is required for outreach on each format, hence the conclusion that the “one size fits all” approach no longer applies in advertising.
Tipograph noted that the company has shifted from traditional advertising, or what is called hi-fi, that is expensive to produce but is used for all channels, to one where it creates multiple forms of content used for individual networks, called lo-fi.
“Lo-fi is content designed for individual networks. Most of the time it is created via an iPhone,” she said.
As for customer engagement, Tipograph noted, “Our lo-fi content is 70 percent better in the social channels than our hi-fi engagement.”
But how do you monetize lo-fi content?
Gap in June launched Styld.by, where each week bloggers at different sites are sent Gap’s best product and told to style and photograph the product in any way they want. The only requirement is a job script code to create, in effect, an online catalogue. Tipograph said the company saw a 40 percent increase in Gap’s association with fashion and style and, even better, strong conversion rates from that content. In-store Styld.by events drove traffic up 24 percent, and there was a 15 percent lift in the conversion rate.
In creating content and noting that the shelf life is very short, often multiple pieces of content are produced. That’s so different visuals can be used for each network for different regions. A campaign may entail 250 pieces of content, with up to 30 pieces flowing each week over a three-month period.
Campaigns also are done with leveraging in mind, such as an advertising campaign on television that also includes a social media carryover on Twitter. In that example, Twitter is treated like a “phantom network.”
In yet another fashion show shuffle, @elleryland is moving its show in sync with the Paris couture calendar — though the brand is still keeping one foot on the city’s ready-to-wear schedule. Their runway show in January will coincide with the launch of a new strategy: designing two main collections each year instead of four, which will then be released in four drops. “As we all know, the system needs to change. We need to show sooner to give time back to artisans and designers to do what they do best — create,” said founder Kym Ellery. #wwdnews #wwdfashion (📷: @kukukuba)
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The @cfda has shifted the dates of #NYFW, with Men’s showing on February 5 through February 7, and Women’s will directly follow, running from February 8 through 14. The preliminary schedule will be released on the CFDA’s web site in the next few days, but Mark Beckham, VP of marketing for the CFDA, revealed that @rafsimons will be back to close the men’s-specific part of the week with a show on February 7 #wwdfashion (📷: Kelly Taub)
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@fearofgod and @maxfieldla have teamed up on a pop-up installation. The store, located in the gallery space across from Maxfield’s Melrose Ave location, is the site of the brand’s House of God pop-up in which Fear of God founder @jerrylorenzo has created a church-inspired installation. A dozen vintage church pews sit in front of an LED screen playing 90s gospel singers in an effort to re-create an environment akin to a Southern Baptist Church, Lorenzo explained. Read more about the pop-up on WWD.com #wwdfashion (📷: Jennifer Johnson)
Known for his sleek, sophisticated American glamour, Norman Norell is the subject of an upcoming exhibition at @fitnyc. “Norell: Dean of American Fashion,” which runs from February 9 through April 14, will feature approximately 100 ensembles and accessories. His best work is exemplified by the designer’s glittering “mermaid” gowns frosted with thousands of hand-sewn sequins – like the one pictured. (📷: William Helburn) #wwdfashion
For pre-fall 2018, @balmain didn’t let go of the glitz. A crystal embroidered baseball jacket priced at around $40,000 hangs in the “couture” section of the brand’s first men’s pre-collection. Sporting the words “Balmain Army” across the back, the item took around two months to make. “When it was completed, it was like Christmas, it was like, ‘It’s done, it’s exactly what I wanted,’” said Balmain’s creative director @olivier_rousteing during a tour of the collection in a Paris showroom on Monday. #wwdfashion