Marketing guru Jack Trout is in back-to-basics mode.
The self-described curmudgeon rails against the Internet as a “sewer [that] needs to be filtered carefully or else it’s a nightmare” of inaccurate information.
Strong marketing campaigns in the 21st century are best built on pithy statements of what a brand represents, rather than flashy technology, a rush to social media or glib sloganeering, Trout emphasized in an interview at his office in leafy Old Greenwich, Conn.
The reason? Winning over customers turns on how they perceive brands — a straightforward challenge that’s gotten tougher with stiffening competition, mounting socioeconomic changes and the global financial crisis. What hasn’t changed, though, is the power of a simple marketing message.
These conditions spurred the president and founder of marketing consultant Trout & Partners to write “Repositioning” (McGraw Hill, $26.95) 30 years after publishing his bestseller, with Al Ries, “Positioning: The Battle for Your Mind.”
“You win or lose in the mind of your customer,” Trout said, shortly after the November publication of “Repositioning,” which was written with colleague Steve Rivkin. “That’s the game. So you have to use repositioning to evolve,” to change people’s perceptions of an existing brand — an admittedly difficult task, the marketing consultant noted.
Levi’s was hurt during the status jeans craze, Trout said, distracted by the phenomenon. “Levi’s kept saying all these new people are selling really expensive jeans,” he recalled. “Why can’t we do that?” Trout’s response: “Well, you’d need a new brand. Once you know what you are, you keep that idea.” To reposition itself against status denim, Levi’s best bet would be to play up its heritage and kiss off the expensive alternatives, Trout said, adding: “The real thing is Levi’s. You want to buy the kids’ jeans? That’s fine with us.”
WWD: In “Repositioning,” you write about the importance of boiling down brand marketing to a positioning statement of a few simple sentences or words… Jack Trout: …One word. Or a couple of words.
WWD: How well do you think this is being done today? J.T.: Not well. What you’re seeing — just look at television, look at print — is the rise of meaningless slogans. If you don’t differentiate your brand in a meaningful way, you’re going nowhere.
I’ll give you an example, which I’m going to talk about in Korea. What’s a Samsung? Samsung is number one in television sets today. Number two in cell phones. Very big in memory chips. You know what they are? They’re the world’s fastest-growing electronics company. It’s that simple.
WWD: To me, they’re plasma flat-screen TVs. J.T.: Take Zara, the hot fashion-for-less retailer. I was just in Spain and they get really nutty about the fact that Spain gets high marks for tourism and sun and beaches, but nobody ever talks about their brands.
WWD: Do you have a pithy phrase you would make positioning Zara? J.T.: I would say: It’s high fashion for less. That’s what they’ve done. You could also say: It’s the king of knockoffs. (laughs)
WWD: Do the hardships of today’s economy affect the tone you’d use in positioning brands? J.T.: Prestige is out, value is in. To buy something to impress somebody is not socially acceptable. You reposition yourself away from being a fancy watch to being an investment. It will go on from generation to generation.
Let’s say you’re a high-end retailer. The answer there is sneaky sales. E-mails to your better customers. You’ve got to be careful of the visibility. You can’t have a high-quality place and suddenly go down. Coach has come up with the Poppy line of $100 bags. How will that impact the $200 and $300 bags they sell?
WWD: In “Repositioning,” you talk about the surprising changes people are experiencing. Does reassurance bring anything to marketing a brand? J.T.: Where that is a problem is when you have mergers and acquisitions. When you lose your line to the past, you don’t have a good line to the future. Reassurance comes with heritage. A very fancy guitar [C.F. Martin], well known, reintroduced a guitar they made years ago, during the last recession. They got rid of all the fancy stuff. Back to basics.
WWD: Does this scenario tend to bring the luster of C.F. Martin along with the value of the One line of guitars? J.T.: It keeps the heritage and it’s a value story. It’s still made by the same company, with high quality, but we don’t have the frills. There’s a going-down story that didn’t undermine the confidence that people had.
Good marketing is good storytelling. It’s so funny, because someone will walk into a [C.F. Martin] store, look at the simpler One, and like the inlays [of the more elaborate guitars]. They still might buy the nicer one when they see the visual changes. Again, it’s a story.
WWD: What about Gap? Gap is a brand that’s tried to reinvent itself. J.T.: What’s a Gap? What’s a Gap is the problem. What is it?
WWD: What would you suggest to them? J.T.: I think they have to settle on something. They seem to be flailing. What’s that last gimmicky thing I saw? A bunch of people dancing around.
WWD: What do you make of this Gap holiday cheer campaign? J.T.: I don’t quite get the story there. It gets back to the endless sloganeering; the clarity of what Gap represents.
WWD: For many years, Gap thrived on basics: chinos, jeans, button-down shirts. But people’s closets filled up with those things and it was “Now what?” J.T.: Some of those problems are not easily solved. The impossible isn’t possible. If you change, you become nothing. You walk around the Gap and there are a lot of things you can find in other places. What’s the differentiation? Gap could be classics. But you have to tell a story about, number one, “You’ll never go out of style, because it’s a classic,” and number two, “It’s designed to last a long time.” I don’t think they can go much beyond that.
WWD: In your new book, you mention Levi’s as one of a string of brands hurt by underestimating their competition. Is there anything you’d recommend to Levi’s as an Rx? J.T.: Levi’s invented the jean. “The real thing is Levi’s” — a play on Coke, the real thing. It’s probably the best thing they’ve ever come up with. That sets up “We’re reinventing it.” I always felt Levi’s should pursue the heritage story.
Pepsi came out with “The choice of a new generation,” as opposed to Coke as “The real thing.” What do you [Coke] do with that? Suddenly the kids are going for this [Pepsi]. You say, “Look, kid, when you grow up and you’re ready for the real thing, here we are.”
WWD: What’s inspiring you these days? What’s exciting you? J.T.: I’m depressed. I’m not being inspired. Look, Obama inspired me a lot, but I see what he’s up against.
I’m a bit of a curmudgeon now. You see a ton of hype about the Internet. I spend my life saying to people, “Wait a minute. The Internet is a marketing vehicle, a work in progress.” The key is still “What is your story?”
WWD: What are you finding depressing? Has the state of the global economy got you down? J.T.: Everything. The financial crisis. The Wall Street people.
From overseeing America’s fastest-growing speciality retailers to codifying cool, WWD talked to the women who are leading the way for the future of beauty. Check out our Instagram Stories to see how these women built today and are creating tomorrow. (📸: @hannah_khymych) #wwdbeauty
For @laperlalingerie's spring 2018 show, the brand chose to host their event at @thevenetianmacao. With Chinese megastars @bingbing_fan and @hubing in attendance, La Perla debuted a rock ‘n’ roll-inspired collection. The show marked the start of Sands Macao Fashion Week, which runs from October 19 to 24 — the city’s first such event. Pictured here are models backstage with glimmering eyes. #wwdfashion (📷: Cheuk-Yin To)
Trending for spring 2018: top stitch design. Gone are the days of stitch just for seams — designers are using the once-minimal detail to create strong decorative elements. (📷: Paola Testa; Styled by @andrew_shang) #wwdfashion
@tradesy is turning the concept of a showroom upside down with its new space in Santa Monica. Here, the company plans to hold events, art exhibits and a showcase rare fashion pieces like this Louis Vuitton boxing set. Get all the details on Tradesy’s first showroom on WWD.com. #wwdnews
Spotted last night at the @erdem x @hm launch event: Kate Bosworth, Rashida Jones, Kirsten Dunst and Selma Blair. The party, which took place in LA, also marked the opening of their pop-up shop. “I was interested in creating a collection that wasn’t in any way disposable. It was about pieces you’d create and keep forever, things that have a permanence to it,” designer Erdem Moralioglu said. #wwdeye (📷: Katie Jones)
Renee Zellweger in yellow in 2001 and again in 2017. Chosen as one of the 12 @pantone Leading Spring Colors (and dubbed “Meadowlark”), it only makes sense that the bright hue stands the test of time and is making a resurgence this season, seen already on stars like @blakelively and @gigihadid. (📷: Donato Sardello & @rexfeatures) #wwdfashion #tbt
Dior’s 70th anniversary celebration continues with a new exhibition at the Royal Ontario Museum in Toronto. “Christian Dior,” which is scheduled to run through March 18, takes a look at the founders tenure from 1947 to 1057 and feature 40 designs. Pictured here is an evening gown from the Ailée, fall 1948-49 haute couture collection. #wwdfashion (📷: Brian Boyle)