StellaService Acquires ICC to Broaden Customer Service Benchmarking

StellaService has acquired ICC/Decision Services for an undisclosed amount.

StellaService, founded in 2009, rates the customer service of online businesses. It has long had a partnership with ICC, the specialist in mystery shopping programs. ICC stands for Inventory Control Company. The two firms share methodology and data research for benchmarking of customer service performance for the online and brick-and-mortar channels. ICC’s founder, president and chief executive officer David Rich was also a seed investor in Stella. Rich will join the combined firm’s management team as global head of Stella Metrics, reporting to Stella’s cofounder and ceo Jordy Leiser.