StellaService, founded in 2009, rates the customer service of online businesses. It has long had a partnership with ICC, the specialist in mystery shopping programs. ICC stands for Inventory Control Company. The two firms share methodology and data research for benchmarking of customer service performance for the online and brick-and-mortar channels. ICC’s founder, president and chief executive officer David Rich was also a seed investor in Stella. Rich will join the combined firm’s management team as global head of Stella Metrics, reporting to Stella’s cofounder and ceo Jordy Leiser.
A Stella McCartney sketch of a custom dress made from protein-based silk in partnership with biotech lab Bolt Threads. The dress will be displayed at The Museum of Modern Art's upcoming design exhibition, "Items: Is Fashion Modern?"