I’ve been selling fragrance for seven years and have worked with many different brands. Because fragrance is a luxury, not a necessity, and due to the recession, we have definitely seen a dip in sales. Customers that would come in and buy three or four fragrances at a time now buy one, and much less often.

I compare the art of selling fragrance to selling wine. It is a bit psychological— gauging a customer’s mood, tastes, personality, likes and dislikes. I’ve learned that people don’t generally know what they want when they come to the counter. My job is to get them to trust me.

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