The Coach Inc. e-commerce site’s capacity for online chat goes beyond the usual idle chatter.
The company’s e-commerce site, coach.com, was the only one of more than 100 U.S.-based e-commerce retailers to score in the top 10 in both categories — “total time to live agent” and “issue resolution” — in a study covering online chat functions conducted by StellaService, the monitor of online service satisfaction.
Hermès is launching a Laundromat pop-up shop in NYC - dubbed Hermèsmatic - where customers can bring their old scarves to be dip-dyed by an expert. Get all the details on WWD.com. #wwdnews (📷: @donstahl)