The Coach Inc. e-commerce site’s capacity for online chat goes beyond the usual idle chatter.
The company’s e-commerce site, coach.com, was the only one of more than 100 U.S.-based e-commerce retailers to score in the top 10 in both categories — “total time to live agent” and “issue resolution” — in a study covering online chat functions conducted by StellaService, the monitor of online service satisfaction.
"I think that all anyone really wants in life is to have people understand us for who we actually are, despite everything," says Ruth Negga. The actress talks "Preachers" season 2 and more on WWD.com. #wwdeye (📷: Dan Doperalski)
"That's something that resonates with me too because I'm so locked into a number. If I go over that number it completely ruins my day so it's nice to get detached from the number on the scale." - Chelsea Handler on Kelly LeVeque's book "Body Love." #wwdeye (📷: John Salangsang)