By  on September 9, 2013

The Coach Inc. e-commerce site’s capacity for online chat goes beyond the usual idle chatter.

The company’s e-commerce site, coach.com, was the only one of more than 100 U.S.-based e-commerce retailers to score in the top 10 in both categories — “total time to live agent” and “issue resolution” — in a study covering online chat functions conducted by StellaService, the monitor of online service satisfaction.

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