By  on August 6, 2012

No more lip service.

Consumers are fed up with the quality of service in many stores, at the same time as retailers face ever-growing competition from online and mobile commerce. According to the U.S. Department of Commerce, first-quarter e-commerce sales rose 3.1 percent to $53.2 billion, while total retail sales for the same period were estimated at $1.08 trillion, an increase of 1.7 percent.

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