Deliv, a crowdsourced same day delivery service, expanded its reach to nine new markets, opening the door for partners such as Macy's and Bloomingdale's to sate consumers' urges for instant gratification.
Deliv, a crowdsourced same-day delivery service, on Monday revealed a major expansion to nine new markets that will extend its reach to more than 100 cities, including New York. The new markets will bring Deliv’s total to 17, allowing partners such as Macy's and Bloomingdale's to expand their delivery options for shoppers.Deliv will more than double its number of markets with the addition of the New York City metro area, including Brooklyn, Queens and western Long Island; Atlanta; Boston/Cambridge, Mass.; Dallas/Fort Worth; Honolulu; Las Vegas; Miami/Fort Lauderdale; Orange County, Calif., and Philadelphia.Macy's Inc. simultaneously said it will expand same-day delivery services to the same nine new markets for products purchased at macys.com, bloomingdales.com and mobile-enabled Web sites. Macy’s said its ability to expand same-day delivery is rooted in local merchandise inventories at stores as well as the expanded delivery footprint of Deliv.The charge for same-day delivery from macys.com or bloomingdales.com is a flat $5 above standard ground shipping fees.For the first time, Macy’s and Bloomingdale’s will be able to offer returns via Deliv. Customers authorize their return on the Macy’s or Bloomingdale’s Web site and Deliv will pick it up during a scheduled time window and deliver it back to the store. The return service will be available in Deliv’s initial test markets of Chicago, Los Angeles, San Francisco and the broader Bay Area.Deliv, which is based in Menlo Park, Calif., provides scheduled, same-day delivery and returns across 250 retailers and has partnered with six of the largest mall operators in the country: General Growth Properties, Macerich, PREIT, Simon Property Group, Taubman Centers and Westfield Corp.“Amazon has pushed the envelope of customer experience,” said Daphne Carmeli, chief executive officer of Deliv. “Everybody was happy with three- to five-day deliveries until Prime came around. Amazon Prime customers get free same-day delivery [in certain markets]. We’ve become used to that and that’s become the expectation. Retailers have to keep up and [fulfill] the expectation. Zappos, which Amazon owns, was the leader in making returns easy. Returns are important. They contribute to loyalty and higher sales.”While Macy’s and Bloomingdale’s don’t charge for standard returns, there is an incremental charge for having a return picked up at the customer’s home by Deliv.“When we piloted same-day delivery in eight markets last fall, we learned that our customers appreciate the additional option of having their purchase brought to their home or office in a matter of hours,” said R.B. Harrison, Macy’s chief omnichannel officer. “It’s an important part of our value proposition as an omnichannel retailer serving customers who shop our stores, Web sites and apps whenever, wherever and however they prefer.”Carmeli said Deliv will reveal additional retail partners closer to the holiday season. “We want to get more and more retailers and more and more returns. The forward and reverse logistics make our business scale very quickly,” she said. “Macy’s is the omnichannel leader in the country. Backstage [Macy’s discount concept] is starting to open. I expect there will be more and more extensions.”While Deliv is focused on the U.S. for the coming year, Carmeli said there’s been interest in the same-day service from Canada, Germany and Australia. “China, Japan and India have been doing this for a really long time,” she said.“With 17 markets, we’ve got most of the major areas covered now,” Carmeli said. “We’ve exceeded Amazon’s 14 markets.”
@chanel and @pharrell dropped what’s being dubbed as the world’s most exclusive sneakers yesterday. The Adidas Originals NMD Hu, which Williams designed in collaboration with Chanel and @adidasoriginals, has a waiting list of over 120K people who pre-registered online at chanelatcolette.fr –– and only 500 pairs are on sale. The singer predicted the resale value of the shoes could reach $40K. Read the full interview on WWD.com. Link in bio. #wwdfashion (📷: Dominique Maître)
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@louisvuitton tapped @therealpeterlindbergh for its latest city-centric photo book, which is part of a series called Fashion Eye. The primarily black and white book captures the spirit of Berlin in 57 images shot between 1989 and 2019. “Berlin is an inspiration for me, more than a city. I mean @millajovovich is simply Berlin!” said Lindbergh. #wwdfashion
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For pre-fall 2018, @etro created richly-colored wonderland, using tapestries, textiles and wallpapers from the Eastern world at large. The line featured floral and graphic prints and jacquard motifs, like this two-piece look featured here. #wwdfashion (📷: Giovanna Pavesi)
@kith is moving into children’s. The men’s and women’s streetwear brand has launched Kidset, a Kith kids line located in New York at 64 Bleecker Street. The line includes mini versions of staple Kith pieces like the Astor bomber jacket and the Kith box logo sweatshirts, along with a wall that can display up to 120 pairs of shoes from @adidas, @newbalance, @timberland and more. #wwdfashion
“I just wanted to create this fully rounded character, but I do think what excited me most was just the opportunity to give a group of people representation that I feel needs it. I like to do characters in projects that stand for something and Karolina definitely does, so that was really exciting to me,” @ginnygardner says of her new role in @hulu’s “The Runaways.” Gardner plays Karolina Dean, a queer superhero, which is a rarity for @marvel. Read more about Gardner’s character on WWD.com #wwdeye (📷: @dandoperalski)