By  on July 31, 2008 had a new feature on its home page Wednesday — an apology cosigned by company chairman and chief executive officer Millard “Mickey” Drexler and president Tracy Gardner.

“We’ve made some mistakes…too many in our mind,” they wrote. “We want to say that we’re sorry for any issues you have experienced while shopping J. Crew online or over the phone over the last few weeks — we know we’ve let you down.”

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