By  on January 23, 2008

The Federal Trade Commission is considering putting more teeth into the regulations that protect consumers who experience problems with late deliveries, deliveries of the wrong items, merchandise orders they have not received and refunds that have not been made.

The National Retail Federation and the Direct Marketing Association are advocating expansion of the Mail or Telephone Order Merchandise Rule to regulate all orders placed online by consumers, a change that would be chief among those the FTC could implement to the regulation. Any changes in the regulations are expected to come during the first half of 2008.

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