PLANO, Tex. — Myron “Mike” Ullman 3rd has his ear to the ground at J.C. Penney Co. Inc.
Noting at the company’s annual meeting here on Friday that he has spent a lot of time “listening” since returning to lead the struggling chain five weeks ago, Ullman cited his immediate goals as reconnecting with the customer via promotional marketing, rebuilding private brands, “fixing” the Internet business with merchandise that matches and extends what’s in the stores, and focusing on customer service.
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