By  on October 31, 2013

Transformation is brewing at Target Corp.

Gregg Steinhafel, chief executive officer of the Minneapolis-based retailer, on Wednesday said Target is moving from an operations model to a service one. “There’s a major cultural change in our stores,” he said during Target’s Financial Community Meeting, which was held in Toronto. “We know we have to change the culture. We have to preserve operational discipline, [but] we live in the digital world.”

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