By  on July 7, 2009

When consultant Toni Yacobian visits a selling floor, she sees the good and the bad.

“This doesn’t look like a recession,” said Yacobian, scoping a shoe area in a Manhattan department store bustling with shoppers one recent afternoon. But with a turn of her head, she spots a problem. “Look — that woman is carrying three pairs of shoes and those two guys don’t see it. No one even offers to help,” she said, referring to the seemingly oblivious sales associates.

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