StellaService Inc. has raised $15 million in Series B funding.
The latest round was led by Norwest Venture Partners, a global multistage firm. Norwest’s retail and e-commerce portfolio includes Gemvara, Gilt Groupe and ModCloth. Existing investors such as Battery Ventures, DFJ Gotham Ventures, RRE Ventures and Forerunner Ventures also participated in the round. The customer service metrics firm has raised a total of $22 million.
According to Jordy Leiser, cofounder and chief executive officer, StellaService has been building out its data platform. While the service originally tracked customer service performance of online retailers over a short period of time, the new platform is an “ongoing performance management tool” that allows retailers to track how they’re doing, as well as compare themselves with the data gleaned from competing sites, on a daily basis. Among the e-commerce sites tracked are those of fashion apparel brands, flash-sale sites and big-name retailers.
“Each day, for the largest retailers in the country, we stress test their fulfillment and operations by ordering and returning real products; calling, e-mailing and live chatting customer service questions, and monitor customer service efforts via social media,” Leiser said.
The latest round of financing will enable StellaService to expand its analytics platform and hire additional staffing for its research team. The updated customer service syndicated data and analytics platform, which looks at more than 200 customer service metrics over multiple orders and across various geographies, also can identify missed revenue opportunities and areas to differentiate the service experience. The methodology is audited by KPMG LLP.
Harrods plans to remove the famous statue of Princess Diana and Dodi Al Fayed from the bottom of the Egyptian escalators and hand it back to Mohamed Al-Fayed. “We are very proud to have played our role in celebrating the lives of Diana, Princess of Wales and Dodi Al Fayed at Harrods and to have welcomed people from around the world to visit the memorial for the past 20 years,” said Michael Ward, Harrods managing director. “With the announcement of the new official memorial statue to Diana, Princess of Wales at Kensington Palace, we feel that the time is right to return this memorial to Mr. Al Fayed and for the public to be invited to pay their respects at the palace.” More on the news, with reporting by @loreleimarfil, at WWD.com. #wwdnews
@prada is introducing a new project at its men’s fall 2018 show this Sunday: “Prada Invites.” The fashion house invited four celebrated creative minds – @ronanaerwanbouroullec, Konstantin Grcic, @herzogdemeuron and @rem.koolhaas – to each create a unique item with its iconic nylon material. The designs will be unveiled on the runway show, which will take place at the company’s warehouse in Viale Ortles 25. #wwdfashion #mfwm (📷: @martinocarrera)
@kering_official is spinning off its stake in puma in an effort to focus on its luxury brands, the brand operator announced yesterday. “We are proud to have supported the turnaround of Puma, which now has unrivaled capabilities to take full advantage of the specific dynamics of its global markets and is poised to achieve substantial growth,” said François-Henri Pinault, Kering’s chief executive officer and chairman. Artémis will become a “long-term strategic shareholder” of Puma with a 29 percent stake. #wwdnews #wwdfashion (📷: @jilliansollazzo)
The fashion world mourns for celebrated street style photographer, Nabile Quenum, who died at age 32 in Paris.
Quenum, creator of the fashion blog “J’ai Perdu Ma Veste,” was a fashion week fixture, and regularly shot for New York magazine’s The Cut, among other outlets, and brands such as Louis Vuitton, Moncler and Adidas. He was also actively involved in the #NoFreePhotos initiative, which kicked off in the fall. Read more about Quenum in @kbsmoke's story on WWD.com. #wwdnews
@verwanggang and @maisonladuree have teamed up on a dessert collab called Vera Wang Pour Ladurée. The collection, which launched this week, features a specialty macaroon, as well as a wedding cake inspired by one of the designer’s gowns. “I could not imagine a more delicate or sophisticated creation to grace any couple’s celebration,” said Wang. #wwdfashion