StellaService Inc. has raised $15 million in Series B funding.
The latest round was led by Norwest Venture Partners, a global multistage firm. Norwest’s retail and e-commerce portfolio includes Gemvara, Gilt Groupe and ModCloth. Existing investors such as Battery Ventures, DFJ Gotham Ventures, RRE Ventures and Forerunner Ventures also participated in the round. The customer service metrics firm has raised a total of $22 million.
According to Jordy Leiser, cofounder and chief executive officer, StellaService has been building out its data platform. While the service originally tracked customer service performance of online retailers over a short period of time, the new platform is an “ongoing performance management tool” that allows retailers to track how they’re doing, as well as compare themselves with the data gleaned from competing sites, on a daily basis. Among the e-commerce sites tracked are those of fashion apparel brands, flash-sale sites and big-name retailers.
“Each day, for the largest retailers in the country, we stress test their fulfillment and operations by ordering and returning real products; calling, e-mailing and live chatting customer service questions, and monitor customer service efforts via social media,” Leiser said.
The latest round of financing will enable StellaService to expand its analytics platform and hire additional staffing for its research team. The updated customer service syndicated data and analytics platform, which looks at more than 200 customer service metrics over multiple orders and across various geographies, also can identify missed revenue opportunities and areas to differentiate the service experience. The methodology is audited by KPMG LLP.
@kith is moving into children’s. The men’s and women’s streetwear brand has launched Kidset, a Kith kids line located in New York at 64 Bleecker Street. The line includes mini versions of staple Kith pieces like the Astor bomber jacket and the Kith box logo sweatshirts, along with a wall that can display up to 120 pairs of shoes from @adidas, @newbalance, @timberland and more. #wwdfashion
“I just wanted to create this fully rounded character, but I do think what excited me most was just the opportunity to give a group of people representation that I feel needs it. I like to do characters in projects that stand for something and Karolina definitely does, so that was really exciting to me,” @ginnygardner says of her new role in @hulu’s “The Runaways.” Gardner plays Karolina Dean, a queer superhero, which is a rarity for @marvel. Read more about Gardner’s character on WWD.com #wwdeye (📷: @dandoperalski)
@heriethpaul and @gracebol have a moment on the @victoriassecret fashion show 2017. See every look from the runway on WWD.com. Link in bio. (📷: @giovanni_giannoni_photo) #wwdfashion #victoriassecret #VSFashionShow
“Azzedine has been one of the biggest influences in my life. He has always been such a strong, loving, fatherly figure to me. I call him Papa. His designs are indescribably unique, they are pieces of art. He knew how to make the female form look its loveliest. I have so many memories of him; my favorite might be during my first show with him in Paris. He liked me and he wanted to help me get more work. He called all his friends at Kenzo and Comme des Garcons, and asked them to book me. They said, ‘But she can’t walk!’ And he said, ‘but she has such a great ass!' His friendship and support has been the great privilege of my career. I can't imagine life without him. Repose en paix mon Papa.” - @stephanieseymour tells @wwd. #wwdfashion (📷: @steveeichner) #alaia #azzedinealaia
Azzedine Alaïa, flanked by two of his closest friends, models Stephanie Seymour and Naomi Campbell.
He designed Seymour’s dress for her 1995 wedding to Peter Brant, and treated Campbell (who famously called him Papa), like a daughter. For more on the legendary designer, tap the link in bio. #wwdfashion #alaia #azzedinealaia