By  on May 1, 2012

Customer service is the name of the game in magazines and denim. While People StyleWatch editor Susan Kaufman can remember the Landlubber and Fiorucci jeans she owned earlier in her life, she said her target reader was the Millennial, and she came armed with statistics to provide insight into their shopping habits.

“I think of what we do as customer service, because we are essentially a shopping magazine,” said Kaufman, who has been editor in chief of the title since it launched in January 2007.

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