By  on September 30, 2009

Deep-pocketed and discerning consumers demand service and quality, whether for a night in Manhattan or a new suit.

To keep them coming back requires more — steadiness through even recession and a sense of heritage. In addition, there must be a constant eye in the future, said Paul James, global brand leader of The St. Regis and The Luxury Collection, the upper tier of the Starwood Hotels Worldwide Inc. empire.

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