NEW YORK — Claire’s Stores Inc. promoted Nancy Rich to fill the long-vacant post of Claire’s North America chief operating officer, and promoted Joseph DeFalco to the chief administrative officer’s job at the unit.

As chief operating officer, Rich will oversee merchandising, field operations and store operations. She joined the company seven years ago as a regional sales manager and, after a number of promotions, was most recently executive vice president of Claire’s North America.She will report directly to Marla Schaefer and Bonnie Schaefer, co-vice chairwomen of Claire’s Stores Inc.

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