NEW YORK — Claire’s Stores Inc. promoted Nancy Rich to fill the long-vacant post of Claire’s North America chief operating officer, and promoted Joseph DeFalco to the chief administrative officer’s job at the unit.

As chief operating officer, Rich will oversee merchandising, field operations and store operations. She joined the company seven years ago as a regional sales manager and, after a number of promotions, was most recently executive vice president of Claire’s North America.She will report directly to Marla Schaefer and Bonnie Schaefer, co-vice chairwomen of Claire’s Stores Inc.

As chief administrative officer of Claire’s North America, DeFalco has responsibility for human resources, distribution and all other Claire’s North America departments except merchandising and store operations. DeFalco reports to Rich.

DeFalco joined Claire’s four years ago as vice president of human resources. Prior to joining Claire’s, he spent approximately 20 years in human resources positions at companies including Sportmart Inc. and Wieboldt Stores Inc.

Claire’s North America is the company’s primary division encompassing all Claire’s Stores and Icing by Claire’s North America.

Recruiter Herbert Mines & Associates conducted the chief operating officer search.

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