Positioned a few blocks south of Bloomingdale’s and Marshall Field’s, and roughly across the street from Saks Fifth Avenue on Michigan Avenue, Chicago’s Neiman Marcus counts on its extensive fine apparel department, its large selection of Manolo Blahnik shoes, and its hefty Armani Collezioni to get a leg up on the competition.

However, outside of merchandise, many repeat customers say it’s long-standing relationships and customer service that brings them back to 737 North Michigan Avenue.

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