LOS ANGELES — In an effort to improve operations and customer service at its Old Navy division, Gap Inc. said Tuesday Tom Sands has been promoted to executive vice president of Old Navy stores and operations.

Sands, 42, was most recently senior vice president of Old Navy stores, responsible for the western and central regions. Sands joined Old Navy in October 2002, after a 20-year career at Target where he was most recently senior vice president of store operations. The promotion expands his responsibilities to include the northeastern and southeastern regions of the country, which were previously handled by Brian Lynch, also a senior vice president.

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