By  on January 13, 2010

Fastening bonds with shoppers has never been so important, according to buyers attending last week’s Nouveau Collective trade show at the Penn Pavilion in New York.

Michelle Walker, owner of Coyote in Belfast, Maine, said her sales are running several percentage points ahead of last year, thanks to sharp-eyed merchandising, timely offerings and an abundant staff. “I staff heavily to make sure people are taken care of,” she said.

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