Holt Renfrew & Co., Canada’s 174-year-old luxury chain, has a formula for profits — be the same and be different.

“Our business is still the same — we haven’t opened new stores over these past two years, or expanded significantly into any new markets, but we’re thinking and acting very differently,” Mark Derbyshire, president of Holt Renfrew, said. “We have learned that we can’t be successful unless our employees truly get it.”

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