The Men’s Wearhouse Inc., which made a deal earlier this month to acquire its rival Jos. A. Bank Clothiers Inc., is seeking to “omnify” all of its retail channels.
The Fremont, Calif.-based company today launched an omnichannel inventory program that allows shoppers to view and access merchandise within its distribution center and close to 900 stores. The program allows customers to pick up any item at a store of their choosing, and will notify them within an hour when the item has been located and put on hold at their preferred store for pickup.
The program uses a custom employee-facing mobile app called “Find-It,” and the company has introduced iPads in more than 650 retail locations to facilitate the orders. The app utilizes the company’s e-commerce Web site, menswearhouse.com, and allows employees to check inventory levels across the entire network.
Men’s Wearhouse officially rolled out the program after a successful pilot in the Houston market.
“The Find-It app and reserve online, pick up in-store rollout allows us to provide a truly omnichannel experience for ultimate convenience,” said Adam Harris, director of innovation at Men’s Wearhouse. “And this is just the tip of the iceberg — by putting iPads in the hands of our employees in over 650 stores, we can roll out a multitude of other apps to increase efficiencies, improve productivity and continue to provide world-class customer service to our customers.”