By  on February 13, 2018

HONG KONG — Luxury purchases are often carefully weighed; decisions that typically occur as the culmination of a journey into a brand’s story, as the luxury houses like to say. For the sake of client education and ultimately conversion, houses have become more transparent, lifting the veil, at least partially to clients from hosting workshops and private events to providing thorough service before and after sales.

Counterfeiters, however, can exploit these efforts for quality customer service. In a first, Compagnie Financière Richemont SA revealed that it uncovered instances of counterfeiters phoning its client services, garnering painstaking detail about products with the goal of replicating them.

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