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Coyle Retires From L’Oréal Paris

Known for understanding both sides of the retail equation.

Lorraine Coyle will retire as head of sales for L’Oréal Paris at the end of July after 17 years in the position. Jackie Madsen, who had held the title of vice president, national sales manager of cosmetics for L’Oréal Paris, will assume Coyle’s role.

Coyle is credited for her business acumen, not only on the brand side, but as a retailer prior to joining L’Oréal. She began her career at Kmart before joining Eckerd, then one of the nation’s top drugstore chains. For almost 20 years she held several key management positions across merchandising, advertising and marketing.

She transitioned to the brand side of the business as vice president, national sales manager, cosmetics for L’Oréal Paris in 2000. Coyle was elevated to head of sales at L’Oréal Paris in 2008. She successfully led her team through many changes within the rapidly evolving industry, L’Oréal officials said.

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“Beyond her exceptional business successes, Lorraine’s optimistic attitude, energy and integrity are what make her one of the most admired and beloved executives in the industry,” said Tim Coolican, president of L’Oréal Paris. “She is a motivating leader who inspires her team and a thoughtful mentor with a passion for developing talent.”

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Those sentiments were echoed by retailers. “I knew her on both sides of the desk — years ago as a buyer and then with her career at L’Oréal. She was a class act and will be missed by the industry,” said Judy Wray, Rite Aid’s category manager.

Steve Lubin, a 43-year veteran with Walgreens and founder of Steven Lubin Enterprises LLC, recalled attending retailer industry meetings over the years with Coyle. “I always felt L’Oréal benefited from her work on the retail side and the understanding she had of what the ‘other side’ requires. That was a huge benefit. This is another loss to the industry of someone who knows how things should be done, especially in cosmetics,” Lubin said.

After 17 Years at L’Oréal Paris, Lorraine Coyle Is Retiring
Jackie Madsen

But retailers also noted confidence in Coyle’s successor, Madsen, who they said is also a seasoned veteran. As head of sales, she’ll be responsible for leading the L’Oréal Paris sales force, representing the brand to the trades, developing talent and delivering the L’Oréal Paris sales targets. She will report directly to Coolican.

Madsen brings more than 30 years of experience and established leadership to her new post. She joined L’Oréal USA in 1986 as a sales representative for hair care for Cosmair Inc. After managing several key retailers in the Northeast, she moved to the New York office where she spent 16 years in a variety of positions in sales operations. During this time, according to the company, she was instrumental in evolving the critical roles of planning and customer marketing. After leading the internal sales teams, she returned to the field to hold a series of leadership roles including team lead of the east zone, Walgreens and Target. In 2008, Jackie became vice president, national sales manager of cosmetics.

“Jackie is an esteemed leader at L’Oréal and among her industry peers. Throughout her tenure at L’Oréal, she has shown incredible dedication, strategic acumen and long-term vision. She is well poised to take the helm of our sales team,” said Coolican.