By  on June 1, 2007

Netflix.com, QVC.com, Amazon.com, Barnes & Noble’s bn.com and pet supply e-tailer DrsFosterSmith.com are the top five Web sites in terms of customer satisfaction, according to the latest biannual study by ForeSee Results.

The study typically had focused on 40 of the top e-tailers by sales volume, as determined by Internet Retailer magazine. For the first time, however, the online satisfaction research firm has expanded its research to include the top 100 retailers in its “Top 100 Online Retail Satisfaction Index,” produced in partnership with FGI Research, using the methodology of the University of Michigan’s American Customer Satisfaction Index. “We couldn’t really get an idea of how well actual categories were doing, but with 100 companies, it’s much more in-depth,” said Larry Freed, president and chief executive officer of ForeSee Results.

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