The WWD CEO Summit in New York addressed everything from presidential politics to the new consumer, investing climate and designers’ creativity.
This story first appeared in the November 2, 2016 issue of WWD. Subscribe Today.
“I have to trust myself and be true to my instincts. You can’t be everything to everyone.” — Marc Jacobs
“A customer goes into a fitting room and, whether it’s a see-now-buy-now piece or they have to wait six months, if they put on a $3,000 dress and they don’t look good or feel good or don’t feel like it’s worth the price, they’re not going to buy it.” — Joseph Altuzarra
“No one can forecast the future with certainty, but there are many reasons for optimism this fall. So much that went wrong last year can go right this year.” — Jerry Storch, chief executive officer, Hudson’s Bay Co.
“Our focus is to do better at what we can do best today.” — Daniel Lalonde, ceo, SMCP
“We didn’t know the unwritten rules of fashion. And if you don’t know the rules, it’s easy to break them.” — David Schneider, cofounder, Zalando
“I practice the truth and the truth is what I practice. Sometime it’s provocative and sometimes it’s whatever. But that’s the only thing I know.” — Diane von Furstenberg
“There needs to be a good part of the steady and a good part of the surprise.” — Tomas Maier, creative director, Bottega Veneta
“We’re telling stories and trying to engage the customer online with products they don’t know through a journey of discovery.” — Tom Chapman, co-chief executive officer, Matchesfashion.com
“We had lost the ability to make a sweatshirt in North Carolina that was of the highest quality, that was accessible to a ainstream consumer, and that bothered me.” — Bayard Winthrop, ceo, American Giant
“Disruption is happening…at a rate that is unprecedented in our lifetimes and perhaps in history.” — Scott A. Dahnke, global co-ceo, L Catterton
“We’re their gateway drug.” — Julie Wainwright, ceo, The Real Real, on Millennials
“In a perfect world, we would think about two kinds of shows.…The old-fashioned approach is simply creating mass customer confusion.” — Jim Gold, president and chief merchandising officer, Neiman Marcus Group, on fashion shows
“Your audience is so hyperengaged and so on top of you all the time, they will see right through something that doesn’t line up with your brand.” — Hannah Bronfman
“The expectation that consumers will have for any brand is going to be so much higher than it is today. We all will be required to have some version of ‘Tell me what you are doing to make the world a better place.'” — Kevin Plank, ceo, Under Armour
“It’s a social revolution because social media now is making people become the media.” — Riccardo Pozzoli, The TBS Crew
“The core organizing idea behind our business is happiness.” — Sid Gupta, Lolli & Pops, and Alexei Agratchev
“I know Estée Lauder just bought Becca, L’Oréal has bought many brands, and I’d say that as long as the brands are left to sort of be who they are, and yet get the leverage of being part of the big company, that’s what it’s all about.” — Mary Dillon, ceo, Ulta
“I think the problem is, we don’t know what work looks like in 20 years. That’s what’s scaring these folks.” — Chuck Todd, NBC News political director
“In the U.S., the retail square footage on a per-capita basis is 49. In the U.K., by comparison, it is nine.” — Greg Petro, chief executive officer of First Insight Inc.
“If you’re looking for the consumer around the world, you’d better be looking here [in the U.S.]” — Sarah Quinlan, senior vice president of market insights, MasterCard
“Those who win make more moves. You could invest more, move into M&A more, be more efficient in costs. That’s the ceo’s role.” — Greg Kelly, senior partner, McKinsey & Co.
“Same-day delivery is becoming the new standard.” — Daphne Carmeli, founder and ceo, Deliv