By
with contributions from David Moin
 on December 27, 2019

As economists are expecting online holiday sales to show an 18 to 19 percent year-over-year growth rate, retailers and brands are faced with a record number of product returns.

Companies are also dealing with steeper shipping costs, which is now becoming a top expense. One carrier alone is expecting nearly 2 million returns on Jan. 2, which is now known as “National Returns Day.”

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