Inside Selfridges' accessories hall

LONDON — Selfridges has rewarded its top management, promoting company stalwarts Paul Kelly, Anne Pitcher and Simon Forster just weeks after the firm reported an 11.5 percent uptick in 2017-18 revenues to 1.75 billion pounds.

Kelly, currently the managing director of Selfridges Group, will take up the position as managing director of Wittington Property Investments in the U.K. and Europe. He will be responsible for the development of the group’s portfolio of properties, and set future strategies for the Selfridges Hotel and Neighborhood Plan.

Pitcher, managing director, at Selfridges & Co., will succeed Kelly as managing director of Selfridges Group, and be responsible for driving performance, growth and innovation in each of the retailer’s businesses in the U.K., Europe and Canada, setting new standards for luxury customer experiences, according to the company.

In addition to Selfridges, the group includes Brown Thomas and Arnotts in Ireland, Holt Renfrew in Canada, and de Bijenkorf in the Netherlands.

Forster, who is customer director of Selfridges & Co., will replace Pitcher as managing director of the retailer, and will oversee the four Selfridges stores in the U.K. and the brand’s growing omnichannel business. The retailer has a flagship on Oxford Street in London, and in Birmingham and Manchester.

The new roles and changes will take effect on Feb. 1, and all three will report to the board.

“I have had the absolute pleasure of working with each of these individuals over many years, and it is a reflection of the talent we continue to build across Selfridges Group that we are able to fill these important roles by nurturing our talent and planned succession from within the business,” said Alannah Weston, deputy chairman at Selfridges Group.

The promotions come during a major year for Selfridges & Co., which won Best Department Store in the World 2018 at the Global Department Store Summit in London. 

Over the summer, the store also put the finishing touches on its sprawling, new accessories space, which takes up 60,000 square feet and makes up one-third of Selfridges’ ground floor, and one-tenth of the 600,000-square-foot Oxford Street flagship.

Earlier this month, the retailer said in the fiscal year ended Feb. 3, operating profit rose to a record 181 million pounds, “against a challenging retail backdrop and continuing major investment across the business, in both its stores and digital platforms.”

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