HONG KONG — Two web sites have been posing fraudulently as I.T and have been brought to the attention to Hong Kong authorities, I.T said on Tuesday.
The retailer discovered that two web domains — “www.itoutlet.hk” and “www.itsale.com.cn” — have been using I.T imagery, also listing its phone number and address.
“The aforesaid web sites are suspected of selling goods under the name of I.T without our authorization, which may result in a loss to customers,” a statement from I.T said. “Our group hereby declares that we have no affiliation or connection, whether directly or indirectly with the above fraudulent web sites.”
I.T operates www.ithk.com and has no online presence for its outlet business. The department store group operates premium multibranded stores in addition to managing brands like No. 21 and Off-White in Greater China.
The retailer has reported the case to the Hong Kong police and has been working closely with them to take “appropriate actions.” The company advised that any defrauded customers should also contact authorities.
A request for comment from the operator of “www.itoutlet.hk” had not been received as of press time. No contact information was available for “www.itsale.com.cn.”
The former claims on its web site that it is “an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is “100 percent authentic.”
Lane Crawford is also experiencing online woes — the luxury department store’s China site has been inaccessible since last week. A system error led to products being displayed with steep discounts up to 90 percent off, the retailer said, leading Lane Crawford to cancel and refund 213 orders. Hundreds of complaints were filed to consumer protection agency in Shanghai about the matter.
The retailer’s English-language web site has not been affected.
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