By  on November 5, 2019

After the health-care industry underwent a tumultuous period, the Mayo Clinic has emerged a leader by putting the patient first and aligning teams of medical professionals behind a single, cohesive treatment plan. It’s a model that AlixPartners says can benefit the retail industry.

During a session led by David Bassuk, global retail practice leader at AlixPartners, and Sonia Lapinsky, managing director at the firm, as well as John Noseworthy, M.D., former president and chief executive officer of the Mayo Clinic, the speakers said the strategies deployed by the health-care provider can be used by retailers and brands to better meet the needs of consumers — by putting them at the center of the business plan.

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