Macy’s Inc. has put up the “help wanted” sign.
The $25 billion retailer plans to hire approximately 80,000 seasonal workers at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers nationwide for the 2018 holiday season.
That’s roughly the same amount as last year, though Macy’s said 23,500 of the 80,000 total seasonal positions will be based in direct-to-consumer fulfillment facilities that support sales generated by the company’s omnichannel business, which is an increase of 5,500 positions compared with 2017. The intent is to provide better service and omnichannel experiences, as more and more consumers shop multiple ways — in stores, online, delivery at home or pick up in store. They can also order online in stores.
These 23,500 positions are located in “megacenters” in Goodyear, Ariz.; Cheshire, Conn.; Tulsa, Okla.; Portland, Tenn.; and Martinsburg, W. Va., as well as in product-specific fulfillment centers in Sacramento, Calif.; Stone Mountain, Ga.; Secaucus, N.J.; and Joppa, Md.
Approximately 1,500 colleagues will be hired to interact with customers via telephone, e-mail and online chat at customer service centers in Mason, Ohio; Clearwater, Fla; and Tempe, Ariz.
About 1,000 people will be hired to help on the 92nd Macy’s Thanksgiving Day Parade, Santalands and other holiday events.
Like many other retailers, Macy’s anticipates a strong and successful holiday shopping season and has been experiencing good selling trends this year. But with the economy booming and unemployment at its lowest level in years, retailers could find it tough to hire as many seasonal workers as they need — and customer service could be impacted. Some retailers, such as Kohl’s and J.C. Penney, already put out the call for seasonal workers far earlier this year than past years due to the tight labor market.
Macy’s national hiring day will be on Oct. 18. Prior to the hiring day, applicants should visit the macysJOBS.com or bloomingdalesJOBS.com Web sites.
Said John Harper, Macy’s chief stores officer: “Seasonal colleagues play an especially important role in the Macy’s holiday shopping experience, whether in a store, a fulfillment or distribution center or in a call center. We’re thrilled to offer seasonal colleagues flexibility, competitive hourly income and a merchandise discount. Additionally, the majority of our colleagues, full-time, part-time and seasonal, are eligible for our Path to Growth Incentive in 2018,” which involves rewards for meeting goals.