By  on January 9, 2019

Nearly $369 billion in returns are impacting the U.S. retail industry, not including the cost of overhead, and some of that return allotment is by way of fraudulent activity.

The report by Appriss Retail, artificial intelligence-fueled retail performance improvement solutions provider, analyzes the results of the National Retail Federation’s 2018 Organized Retail Crime survey. Indicating an overall value of $369 billion in returned merchandise in the past year in the U.S., $18 billion to $24 billion of that sum were fraudulent returns.

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