Venture capitalists were busy this month making decisions on which firms are worthy of investments.
StellaService, a customer service ratings provider for online retailers, has closed on a $5 million round of Series A funding led by Battery Ventures, a returning investor. The round also includes returning investors DFJ Gotham Ventures and RRE Ventures. A new investor participant is Forerunner Ventures.
Founded in 2009, StellaService previously raised a seed round of $2 million.
Jordy Leiser, co-founder and chief executive officer of StellaService, said, “Our mission is simply to create a world with better customer service.”
The company evaluates hundreds of unique service features and performance metrics. Web sites that carry the StellaService seal include Zappos and Gilt Groupe.
Battery Ventures general partner Neeraj Agrawal said, “Customer service is a critical component to e-commerce businesses being successful today, and as online retailers feel increased pressure to differentiate, StellaService has the opportunity to become the de facto standard in top-notch customer service.”
At 1stdibs, the company said it has a “significant double-digit round” investment from Benchmark Capital. The online luxury marketplace firm declined to provide specifics, but a “double-digit round” means an investment of at least $10 million.
The firm, which sells high-end antiques, estate jewelry and vintage couture, also named David Rosenblatt ceo. Rosenblatt is the former ceo of DoubleClick, which was sold to Google for $3.1 billion in 2007.
Michael Bruno, founder of 1stdibs, retains majority control of the company. Benchmark Capital general partner Matt Cohler and Rosenblatt both are joining 1stdibs’ board.
Asked if 1stdibs is planning to add more fashion, a spokeswoman said, “There are plans to expand further with fashion.”
Currently, 1stdibs has most of the top dealers in vintage couture and has been adding more European dealers in this area. Next year, it plans to add another fashion section, but details are not yet available.