Walgreens and Narvar have teamed to offer shoppers package pickup and returns via the FedEx OnSite program at more than 8,000 of the drugstore retailer’s units. The technology company also said its Narvar Concierge suite of solutions will be piloted at “select Nordstrom stores.”
“Nordstrom is piloting the pickup and drop-off service in Los Angeles, which is their largest market, as another way to deliver convenience for their highly engaged customers to shop how, when and where they want,” Narvar said in a statement.
Narvar said the goal is to empower brands “with a simple solution to meet consumer demand for more choice and convenience without investing in their own brick-and-mortar footprint. The network of locations is the first offering in the Narvar Concierge suite of solutions for physical commerce.”
Retailers and brands who are on the Narvar platform “can immediately offer consumers the option to pick up orders or drop off returns at any location in the Narvar Concierge network” the company said, adding that during the checkout or return process, consumers can choose a retailer’s existing options or select a Narvar Concierge location.
Alex Gourlay, co-chief operating officer of Walgreens Boots Alliance Inc. and president of Walgreens, said shoppers are continuing to “redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions.”
“We’re leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers, while giving our partners greater reach and access in communities across the U.S.,” Gourlay added.
Amit Sharma, founder and chief executive officer of Narvar, said the platform addresses many of the pain points suffered by brands as they merge the digital with the physical. “In order to compete today, retailers need to integrate themselves within the consumer’s busy lifestyle, and not the other way around,” Sharma said. “While our brand partners have invested in excellent online experiences, uniting their e-commerce strategy with their brick-and-mortar strategy is still a challenge — this is where Narvar Concierge will make a difference. Ultimately, flexibility and memorable experiences will win the consumer’s heart and mind.”