By  on June 12, 2018

FACE TIME: Harvey Nichols has launched a live shopping platform in partnership with Hero, the retail technology company, to strengthen the store’s online and off-line customer experience.

The live shopping service enables customers to connect with in-store staff through real-time messaging, with the option of photo sharing and video streaming. “The experience is really just the same as if they were inside the store. We believe this is much more powerful than linking our customers to someone in a customer service center,” said Pearson Poon, executive director at Harvey Nichols.

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