By  on September 28, 2017

Caroline Klatt, cofounder and chief executive officer of Headliner Labs, told attendees that while consumers spend five hours a day on mobile devices, which includes shopping, conversions remain low. Why?

“Because mobile web sites and mobile apps are not in line with what we’re actually doing on our phones,” Klatt said. “On our phones we’re chatting, and your customers are chatting.” For her part, the solution for retailers and brands to boost conversions lies within mobile chatbots.

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