NEW YORK — Apparel and accessories e-tailers Landsend.com, Ashford.com, Wal-mart.com and Hsn.com took four of the top 10 spots in the fifth annual Mystery Shopping Study conducted by Chicago-based researchers, the e-tailing group.
NEW YORK — Apparel and accessories e-tailers Landsend.com, Ashford.com, Wal-mart.com and Hsn.com took four of the top 10 spots in the fifth annual Mystery Shopping Study conducted by Chicago-based researchers, the e-tailing group.The study of 100 online merchants in 15 categories, conducted during holiday 2002, eliminated sites for not having a variety of 10 capabilities. The criteria, in declining order of importance, was: the ability to make a purchase on the first try; the offer of a toll-free number; the provision of an accurate and personalized answer to an e-mail query within 24 hours; the delivery of goods within five days; the ability to complete a purchase in five or fewer minutes on a DSL line; six clicks or fewer to checkout; the provision of inventory stock status in a shopping cart or product page; online shipping status conveyed; order confirmation given in shopping cart, and order confirmation e-mailed, along with order number.While the time to shop an e-tailer averaged just over four minutes, it took three minutes on the sites of Lands’ End, Wal-Mart and CDW, a consumer electronics merchant. Clicks to checkout averaged 4.93, but shoppers at the Lands’ End and CDNow sites made it from product display to checkout in an average of only three clicks. The Web sites of CDW and Office Depot made the speediest deliveries — just one day, on average. In contrast, e-tailers overall saw their delivery window widen by 16 percent to 4.4 business days, on average, versus 3.8 days during holiday 2001.
Exclusive: @longchamp is planning to stage its first official runway show at New York Fashion Week this fall. The French leather goods firm has expanded into ready-to-wear as part of its repositioning as a lifestyle brand. The show, scheduled for September 8, will also cap the brand’s 70th anniversary celebration. Get all the details on WWD.com. #wwdnews #wwdfashion (📷: @dominiquemaitre)
The Duke and Duchess of Sussex undertook their first overseas engagement as a married couple in Dublin. The trip included multiple events and outfits changes, including this black dress by @emiliawickstead that Meghan Markle wore for a party at the British Ambassador’s home. #wwdfashion #royals
At 20 years old – and with an estimated net worth of $900 million - @kyliejenner is the youngest person to ever make @forbes’ annual list of America’s Richest #SelfMadeWomen. “It’s incredible to be recognized for something I’m so passionate about, and I’m really grateful for that. I’ve always loved makeup and worked really hard to bring the first lip kit to the market,” said Jenner on founding @kyliecosmetics. See who else is on the list on WWD.com. #wwdnews #wwdbeauty (📷: @rainerhosch)
“The collection is inspired by Tulum and the Mayan Riviera – its laid-back luxury, life of cabanas, untouched coastline, natural habitats, exotic cocktails and jungle parties with renowned DJs,” said Matteo Maniatty, creative director and cofounder of @descendantofthieves, on the brand’s inspiration for its latest collection. See more designer sketches and inspirations on WWD.com. #wwdfashion #nyfwmens #nyfw
@riccardotisci17 is releasing a limited-edition capsule collection as part of his anticipated runway debut for @burberry in September. Delivered in a series of instant drops, this is the second Burberry capsule collection announced since Friday, when Tisci broke the news on his collaboration with @viviennewestwood. Get all the details on WWD.com. #wwdfashion #wwdnews
“It’s like a Cinderella story. You get a little fake, you get a little real, you put it together and voilà,” said legendary rapper Slick Rick, who helped pioneer the merge of luxury and streetwear. WWD’s @ariahughes spoke to @therulernyc about his jewelry collection, his collaboration with @bally and how the industry has evolved – link in bio. (📷: @kristaschlueter)
@ragandbone and @eminem are teaming up on a special capsule collection of streetwear pieces. Sold at a one-day pop-up in London’s Soho on Friday, the collection features three different T-shirt designs and a hoodie. The capsule is set to kick off the rest of Eminem’s shows in his European Revival Tour, which ends on Sunday. Get all the details on WWD.com. #wwdfashion